How to Make a complaint through the NDIS Commission  

🫶 If you have been going through a difficult time, and need to make a complaint, there are somethings you can do to make it easier. Complaints can be done through the NDIS commission website! 


💬1. Talk to Your Provider,

If its possible, this can be the easiest ways to solve any issues you may be facing as your provider has systems in place for when these kind of things happen. By talking to your provider, they can make sure you or the person you are looking after, receives the right amount of compassion when making the complaint.

🚨2. Make a complaint directly to the NDIS Commission.

By following out the online complaint form, the NDIS will then look into your issue and if it’s a serious issue it will be a high priority for them. These can be;

  • 1. Harm to the participant
  • 2. Negligence
  • 3. Non-compliance by providers
  • 4. Violation of Human rights 

🙋‍♀️3. The NDIS Commission will take the next steps

They will find the best course of action for your complaint, and if its necessary, take action. Sometimes the best course of action will be raising your concern directly with your provider. 

Depending on the issue a regulatory officer might want to talk to the provider, or workers involved, just to make sure they have a clear understanding of the issue.

🤝4. Reconsideration 

If you don’t like your review, you can ask for a  Reconsideration within 42 days of receiving your decisions. You can do this through emailing reconsideration@ndiscommission.gov.au.

For more information look at the NDIS Complaint Website.

Or try contacting them through, 

☎️Phone: 1800 035 544

✉️ Email: contactcentre@ndiscomission.gov.au

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